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Besser Simem Mixing Technology The World Center for Concrete Technology Expand Your Product Line: Core Puller Applications Service Parts Disaster Protection with Concrete Masonry Safe Cells All About OSHA Building from a Vision: Summit East The Future of Concrete Masonry: Spotlight Block |
New
Service Parts Center Improving Parts Service to the Industry A new Service Parts Center was formed at Besser Company on 1 July 2000. The purpose of the Center is to deliver parts in a timely manner to the industry and increase the profitability of customers’ concrete products facilities. Staffing of the Center is comprised of five people dedicated to assisting customers with parts orders and six people focused on researching and entering orders. The new department structure will improve efficiency in researching and entering orders. Customer contact will be enhanced through telemarketing efforts, which will be the primary function of parts sales representatives. Each parts sales representative has accounts to contact on a regular basis. The new responsibilities will allow the sales representatives to become extremely familiar with each facilities’ operation and proactively respond to customers’ needs. The parts sales representatives are Ron Ferris, Pat Idalski, Elaine Kingsbury, Irv Yakes and Doug Harlow. Richard Hynek is overseeing the telemarketing portion of the Center. Richard is responsible for receiving customer calls, telemarketing and securing replacement parts orders.
Behind the scenes, sales order processors research and edit orders to insure accuracy. Additional responsibilities include assigning order due dates based on customer needs, system lead times and inventories. Sales order processors are Brian Aikens, Jim Campau, Scott Datema and Jeremy Welch. Internally, the management of editing customer orders and establishing schedule dates has become part of the master scheduling and inventory control operation. Mike Smith has been promoted to supervise this critical process. The result will be better synchronization of customer due dates and production / purchasing schedules. Orders will continue to be entered by Donna Hansen. Sales order maintenance is the responsibility of Nicole Keller.
Pictured from left to right: Brian Aikens, Scott Datema, Donna Hansen, Jeremy Welch, Nicole Keller, Mike Smith and Jim Campau. These changes will result in closer contact and strengthened relationships with our customers. The Service Parts Center representatives can be contacted by phone at (800) 530-9991 / (989) 354-3166 or fax (989) 354-3190. Service Parts Center Hours If you are in the United States and have an emergency situation after hours, Besser staff can be contacted through a pager system. Service Parts Center representative
pager (877) 997-5851 |
